Empathy vs Sympathy

User experience peeps use the word “empathy” frequently. We are “empathetic.” We “empathize” with the users of our product/service. Do not disturb me, I am “empathizing.”

But if asked, what is the difference between empathy and sympathy, would you know how to answer? I might, barely, only because someone once shared this animated video short with me, featuring a portion of a talk by Brené Brown . Thank goodness for Ms. Brown, who can, through beautiful storytelling examples make us better professionals as well as human beings.